Terms and Conditions

Terms and Conditions

Terms and Conditions

1. Acceptance of Terms

By accessing and using the software solution (the "Service") offered by Trove Solutions Pte Ltd (“Trove”), you (the "User" or "Company") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all the terms and conditions, you may not access or use the Service.

1. Acceptance of Terms

By accessing and using the software solution (the "Service") offered by Trove Solutions Pte Ltd (“Trove”), you (the "User" or "Company") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all the terms and conditions, you may not access or use the Service.

1. Acceptance of Terms

By accessing and using the software solution (the "Service") offered by Trove Solutions Pte Ltd (“Trove”), you (the "User" or "Company") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all the terms and conditions, you may not access or use the Service.

2. Services

Trove provides a software platform to manage employee gifting and recognition programs. The Service includes:

  • Streamlining Employee Gifting: Trove facilitates the delivery of digital gifts from the Company to its employees.

  • Digital Redemptions: You or your employees can redeem their gifts for digital gift cards or vouchers from a selection of brands.

  • Software Management Tools: The platform allows companies to manage budgets, schedule gifts, track program activity, and analyze results. This analysis includes measuring the effectiveness of gifting solutions and identifying trends and patterns in employee redemptions.

2. Services

Trove provides a software platform to manage employee gifting and recognition programs. The Service includes:

  • Streamlining Employee Gifting: Trove facilitates the delivery of digital gifts from the Company to its employees.

  • Digital Redemptions: You or your employees can redeem their gifts for digital gift cards or vouchers from a selection of brands.

  • Software Management Tools: The platform allows companies to manage budgets, schedule gifts, track program activity, and analyze results. This analysis includes measuring the effectiveness of gifting solutions and identifying trends and patterns in employee redemptions.

2. Services

Trove provides a software platform to manage employee gifting and recognition programs. The Service includes:

  • Streamlining Employee Gifting: Trove facilitates the delivery of digital gifts from the Company to its employees.

  • Digital Redemptions: You or your employees can redeem their gifts for digital gift cards or vouchers from a selection of brands.

  • Software Management Tools: The platform allows companies to manage budgets, schedule gifts, track program activity, and analyze results. This analysis includes measuring the effectiveness of gifting solutions and identifying trends and patterns in employee redemptions.

3. Fees and Payment

Trove offers different service tiers with varying features and pricing. If you have signed a Trove Sales Quotation, you agree to pay the applicable fees for the selected service tier. Payment methods and terms will be specified in the applicable Trove Sales Quotation.

3. Fees and Payment

Trove offers different service tiers with varying features and pricing. If you have signed a Trove Sales Quotation, you agree to pay the applicable fees for the selected service tier. Payment methods and terms will be specified in the applicable Trove Sales Quotation.

3. Fees and Payment

Trove offers different service tiers with varying features and pricing. If you have signed a Trove Sales Quotation, you agree to pay the applicable fees for the selected service tier. Payment methods and terms will be specified in the applicable Trove Sales Quotation.

4. User Content

You are responsible for any content uploaded to the platform, including gift messages and employee information. You warrant that you have the right to upload such content.

4. User Content

You are responsible for any content uploaded to the platform, including gift messages and employee information. You warrant that you have the right to upload such content.

4. User Content

You are responsible for any content uploaded to the platform, including gift messages and employee information. You warrant that you have the right to upload such content.

5. Third-Party Services

Trove integrates with third-party redemption providers and brand partners. You acknowledge and agree to the terms and conditions of those third-party services.

5. Third-Party Services

Trove integrates with third-party redemption providers and brand partners. You acknowledge and agree to the terms and conditions of those third-party services.

5. Third-Party Services

Trove integrates with third-party redemption providers and brand partners. You acknowledge and agree to the terms and conditions of those third-party services.

6. Limited Liability

Trove disclaims any liability for damages arising from the use of the Service, including but not limited to, delays, disruptions, service errors, or content accuracy.

6. Limited Liability

Trove disclaims any liability for damages arising from the use of the Service, including but not limited to, delays, disruptions, service errors, or content accuracy.

6. Limited Liability

Trove disclaims any liability for damages arising from the use of the Service, including but not limited to, delays, disruptions, service errors, or content accuracy.

7. Term and Termination

Trove reserves the right to terminate your access to the Service for violation of these Terms. The agreement will continue until terminated by either party.

7. Term and Termination

Trove reserves the right to terminate your access to the Service for violation of these Terms. The agreement will continue until terminated by either party.

7. Term and Termination

Trove reserves the right to terminate your access to the Service for violation of these Terms. The agreement will continue until terminated by either party.

8. Intellectual Property

Trove retains ownership of all intellectual property rights associated with the Service.

8. Intellectual Property

Trove retains ownership of all intellectual property rights associated with the Service.

8. Intellectual Property

Trove retains ownership of all intellectual property rights associated with the Service.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore.

10. Dispute Resolution

Any dispute arising out of or in connection with this agreement must be submitted for mediation at the Singapore Mediation Centre (SMC) in accordance with SMC’s Mediation Procedure in force for the time being.

10. Dispute Resolution

Any dispute arising out of or in connection with this agreement must be submitted for mediation at the Singapore Mediation Centre (SMC) in accordance with SMC’s Mediation Procedure in force for the time being.

10. Dispute Resolution

Any dispute arising out of or in connection with this agreement must be submitted for mediation at the Singapore Mediation Centre (SMC) in accordance with SMC’s Mediation Procedure in force for the time being.

11. Data Privacy and Security

Trove is committed to protecting the privacy and security of your data. We adhere to industry-standard practices to safeguard any personal or sensitive information collected through the Service. By using our platform, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data.

11. Data Privacy and Security

Trove is committed to protecting the privacy and security of your data. We adhere to industry-standard practices to safeguard any personal or sensitive information collected through the Service. By using our platform, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data.

11. Data Privacy and Security

Trove is committed to protecting the privacy and security of your data. We adhere to industry-standard practices to safeguard any personal or sensitive information collected through the Service. By using our platform, you agree to our Privacy Policy, which outlines how we collect, use, and protect your data.

12. User Conduct

You agree to use the Service in compliance with all applicable laws and regulations. You further agree not to engage in any conduct that could harm, disrupt, or interfere with the functioning of the Service, Trove or the

experience of other users.

12. User Conduct

You agree to use the Service in compliance with all applicable laws and regulations. You further agree not to engage in any conduct that could harm, disrupt, or interfere with the functioning of the Service, Trove or the

experience of other users.

12. User Conduct

You agree to use the Service in compliance with all applicable laws and regulations. You further agree not to engage in any conduct that could harm, disrupt, or interfere with the functioning of the Service, Trove or the

experience of other users.

13. Security

While Trove maintains industry-leading security practices to protect user data, we cannot be held responsible for losses or damages resulting from client-side breaches, such as lost passwords. Users are encouraged to safeguard their login credentials and promptly report any suspected security issues to Trove. By using our Service, you acknowledge the inherent risks of transmitting data over the internet and agree that Trove shall not be liable for any associated losses or damages.

13. Security

While Trove maintains industry-leading security practices to protect user data, we cannot be held responsible for losses or damages resulting from client-side breaches, such as lost passwords. Users are encouraged to safeguard their login credentials and promptly report any suspected security issues to Trove. By using our Service, you acknowledge the inherent risks of transmitting data over the internet and agree that Trove shall not be liable for any associated losses or damages.

13. Security

While Trove maintains industry-leading security practices to protect user data, we cannot be held responsible for losses or damages resulting from client-side breaches, such as lost passwords. Users are encouraged to safeguard their login credentials and promptly report any suspected security issues to Trove. By using our Service, you acknowledge the inherent risks of transmitting data over the internet and agree that Trove shall not be liable for any associated losses or damages.

14. Refunds

Monthly subscription fees are non-refundable. Refunds for gift value may be possible, subject to certain constraints, if the gift value has not been redeemed into brand gift cards. Once the gift value is converted into gift cards, refunds cannot be issued as the value is no longer held by Trove. Users are responsible for utilizing their gift card balance, and Trove bears no responsibility for expired credits.

14. Refunds

Monthly subscription fees are non-refundable. Refunds for gift value may be possible, subject to certain constraints, if the gift value has not been redeemed into brand gift cards. Once the gift value is converted into gift cards, refunds cannot be issued as the value is no longer held by Trove. Users are responsible for utilizing their gift card balance, and Trove bears no responsibility for expired credits.

14. Refunds

Monthly subscription fees are non-refundable. Refunds for gift value may be possible, subject to certain constraints, if the gift value has not been redeemed into brand gift cards. Once the gift value is converted into gift cards, refunds cannot be issued as the value is no longer held by Trove. Users are responsible for utilizing their gift card balance, and Trove bears no responsibility for expired credits.

15. Anti-Money Laundering/Counter-Terrorist Financing Compliance Acknowledgement

By using our services, you have read and agreed to Trove's AML/CTF Compliance Policies & Procedures, including declaring non-Politically Exposed Person (PEP) status, non-OFAC sanction status and accurately representing their business and ownership. Trove reserves the right to terminate the partnership and report any suspected financial crime to relevant authorities.

15. Anti-Money Laundering/Counter-Terrorist Financing Compliance Acknowledgement

By using our services, you have read and agreed to Trove's AML/CTF Compliance Policies & Procedures, including declaring non-Politically Exposed Person (PEP) status, non-OFAC sanction status and accurately representing their business and ownership. Trove reserves the right to terminate the partnership and report any suspected financial crime to relevant authorities.

15. Anti-Money Laundering/Counter-Terrorist Financing Compliance Acknowledgement

By using our services, you have read and agreed to Trove's AML/CTF Compliance Policies & Procedures, including declaring non-Politically Exposed Person (PEP) status, non-OFAC sanction status and accurately representing their business and ownership. Trove reserves the right to terminate the partnership and report any suspected financial crime to relevant authorities.

16. Confidentiality

Any information shared between the User and Trove deemed confidential, or provided under circumstances surrounding disclosure which ought to be treated as confidential, shall be treated as such by both parties. This includes but is not limited to proprietary business information, financial data, and technical specifications.

16. Confidentiality

Any information shared between the User and Trove deemed confidential, or provided under circumstances surrounding disclosure which ought to be treated as confidential, shall be treated as such by both parties. This includes but is not limited to proprietary business information, financial data, and technical specifications.

16. Confidentiality

Any information shared between the User and Trove deemed confidential, or provided under circumstances surrounding disclosure which ought to be treated as confidential, shall be treated as such by both parties. This includes but is not limited to proprietary business information, financial data, and technical specifications.

17. Indemnification

You agree to indemnify and hold harmless Trove, its officers, directors, employees, and agents from any claims, damages, liabilities, or expenses arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

17. Indemnification

You agree to indemnify and hold harmless Trove, its officers, directors, employees, and agents from any claims, damages, liabilities, or expenses arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

17. Indemnification

You agree to indemnify and hold harmless Trove, its officers, directors, employees, and agents from any claims, damages, liabilities, or expenses arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

18. Entire Agreement

These Terms constitute the entire agreement between you and Trove regarding the Service. If you have signed a Trove Sales Quotation, it constitutes a part of these Terms. In the event of any conflict between these Terms and a Trove Sales Quotation, the Trove Sales Quotation shall prevail.

18. Entire Agreement

These Terms constitute the entire agreement between you and Trove regarding the Service. If you have signed a Trove Sales Quotation, it constitutes a part of these Terms. In the event of any conflict between these Terms and a Trove Sales Quotation, the Trove Sales Quotation shall prevail.

18. Entire Agreement

These Terms constitute the entire agreement between you and Trove regarding the Service. If you have signed a Trove Sales Quotation, it constitutes a part of these Terms. In the event of any conflict between these Terms and a Trove Sales Quotation, the Trove Sales Quotation shall prevail.

19. Updates to Terms & Conditions

Trove reserves the right to update these Terms & Conditions at any time.

19. Updates to Terms & Conditions

Trove reserves the right to update these Terms & Conditions at any time.

19. Updates to Terms & Conditions

Trove reserves the right to update these Terms & Conditions at any time.

Contact Us
For questions or concerns about these Terms and Conditions or their implementation, please reach out to us at the following address:

Trove Solutions Pte. Ltd.

160 Robinson Road, #14-04

Singapore 068914

Contact Us
For questions or concerns about these Terms and Conditions or their implementation, please reach out to us at the following address:

Trove Solutions Pte. Ltd.

160 Robinson Road, #14-04

Singapore 068914

Contact Us
For questions or concerns about these Terms and Conditions or their implementation, please reach out to us at the following address:

Trove Solutions Pte. Ltd.

160 Robinson Road, #14-04

Singapore 068914

Contact us at hello@get-trove.com

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